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Saying Thank You to Your Clients


"Thanking your customers" - Why you should do it and how...

Your customers make up 100% of your sales and 100% of your profits. Yet we spend a lot of money and time beating the bushes for new customers and not much time thanking those responsible for 100% of our business!One lesson your mother taught you was to say "thank you" when someone did something nice. We tend to give lip service to saying thank you to our customers by using phrases like "Thank you and have a nice day." But after using the same phrase repeatedly, it becomes rote, and not very heartfelt. So what can you do?

Customer Service Experts say that people complain more than they praise. Taking the time to show customers how much you appreciate their business is important. It can build and reinforce relationships - both business and personal. It can promote growth, encourage teamwork and express your commitment or caring. It's a subtle expression of the desire for an ongoing relationship.

There are many programs that offer you an easy solution to saying thanks to those important customers. A lot of them will work with your budget to find the perfect thank you that suits your business? it may be a box of chocolate, a coffee mug, or a nice pen. These are all items that will assist in helping you retain your customers and getting referrals from them.

Calendars are also very effective. That calendar you give your customer with your name on it will be in front of them day after day for 365 days a year. You certainly can't do that by handing them a business card. Everyone sends a Christmas card so why not send a 4th of July card? or what about a Thanksgiving card. What a better time than that to say thanks to your favorite customers?

One last thought??????..

Most companies have a budget, marketing plan and goals for the year. But does your budget set aside money for customer retention and recognition of loyal customers? What strategies have you added to your marketing plan to strengthen the relationship you have with your customers? What goals do you have to improve the experience your loyal customers receive when they call or visit your business?

It costs six to eight times as much to attract a new customer as to keep an existing one. Most business owners agree that a customer can be worth anywhere from a couple thousand dollars to tens of thousands, or more. Yet most companies fail to incorporate into their budget the basics for a customer recognition and retention plan. Why, then, is it so difficult to invest money to retain your existing customers when they clearly are the lifeblood of any company?

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MORE RESOURCES:
Business Customers Give Sprint Top Rankings in Value, Customer Service in 2010 ... - MarketWatch (press release)

Business Customers Give Sprint Top Rankings in Value, Customer Service in 2010 ...
MarketWatch (press release)
... further distinguishing the company as the one businesses have come to rely on for value, superior customer service and the best in business solutions. ...

and more »

Customer service is key to register of wills candidate - Business Gazette

Customer service is key to register of wills candidate
Business Gazette
Cereta Lee is seeking re-election as Prince George's County register of wills with a focus on customer service, an issue she ...

and more »

vividwireless Deploys RightNow to Support Its Promise of 'Highest Standards of ... - MarketWatch (press release)

vividwireless Deploys RightNow to Support Its Promise of 'Highest Standards of ...
MarketWatch (press release)
We felt that it was essential to align our customer service offering to the exceptional experience offered by our products. With that in mind we needed a ...

and more »

CSI's Reputation for Customer Service Attracts Marshall County State Bank - MarketWatch (press release)

CSI's Reputation for Customer Service Attracts Marshall County State Bank
MarketWatch (press release)
"We are always looking for ways to improve our customer service, and we believe that CSI's products and services will allow us to better serve our customers ...

and more »

Customer Service In A Brave New World: AT&T Puts A Finger In The Dam - TechCrunch

Customer Service In A Brave New World: AT&T Puts A Finger In The Dam
TechCrunch
I don't know why but I just can't stop re-reading this exchange. Poor AT&T shoots itself in the head today by emailing customers and asking them to provide ...


Good customer service is alive and well - Press & Sun-Bulletin

Good customer service is alive and well
Press & Sun-Bulletin
Recently, I had my new blacktop driveway sealed by a business located in Endicott. It was chosen for its prompt and businesslike manner. ...


NEC's UNIVERGE Sphericall Contact Center Helps Aero Energy Orchestrate ... - NewsBlaze

NEC's UNIVERGE Sphericall Contact Center Helps Aero Energy Orchestrate ...
NewsBlaze
Implemented by authorized NEC dealer Atris Inc., the solution orchestrates Aero Energy's contact center operations and allows it to improve customer service ...

and more »

New HomeServe USA customer center creates 140 jobs - BusinessWeek

New HomeServe USA customer center creates 140 jobs
BusinessWeek
Home warranty and repair services provider HomeServe USA is opening a customer service center that will create 140 jobs in Chattanooga. ...
Customer care servicer lands in cityChattanooga Times Free Press
HomeServe To Bring 140 Jobs to East BrainerdWDEF News 12

all 23 news articles »

Ovum Identifies Virtual Queuing as 'Missing Piece in a Holistic Customer ... - Chem.Info

Ovum Identifies Virtual Queuing as 'Missing Piece in a Holistic Customer ...
Chem.Info
Ultimately, Ovum sees virtual queuing as the link between self-service and live customer service. "Virtual queuing is the missing piece in a holistic ...

and more »

Delta customer service agents closer to union election - Atlanta Journal Constitution

Delta customer service agents closer to union election
Atlanta Journal Constitution
Delta Air Lines customer service agents are closer to a representation election to determine whether their combined Delta-Northwest work ...


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